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SHIPPING POLICY

THANK YOU FOR SHOPPING WITH JAYHUES! WE WANT TO MAKE SURE YOU GET YOUR ORDER AS SMOOTHLY AS POSSIBLE. HERE’S EVERYTHING YOU NEED TO KNOW ABOUT OUR SHIPPING PROCESS.

ORDER PROCESSING & SHIPPING

  • PROCESSING TIME:
    YOUR ORDER WILL BE PROCESSED WITHIN 24 HOURS, DEPENDING ON PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ALL ORDERS SHIP FROM MUMBAI OR THE MUMBAI SUBURBAN REGION.

  • SHIPPING SPEED:
    WE OFFER COMPLIMENTARY STANDARD SHIPPING ON ALL ORDERS WITHIN INDIA, WHICH TYPICALLY TAKES 3-5 BUSINESS DAYS TO ARRIVE AFTER PROCESSING.

  • SHIPPING SCHEDULE:
    OUR FULFILLMENT TEAM WORKS HARD TO GET YOUR ORDERS OUT QUICKLY. PLEASE NOTE THAT WE DO NOT PROCESS OR SHIP ORDERS ON WEEKENDS OR MAJOR HOLIDAYS.

  • POTENTIAL DELAYS:
    DURING SPECIAL RELEASES, SALES, OR HOLIDAYS, PLEASE ALLOW FOR EXTRA PROCESSING AND SHIPPING TIME. WE APPRECIATE YOUR PATIENCE!

  • DELIVERY ATTEMPTS: WE WILL ATTEMPT TO DELIVER YOUR ORDER TO YOUR ADDRESS WITHIN THE ESTIMATED TIMELINE. OUR LOGISTICS PARTNERS WILL MAKE A MAXIMUM OF 3 (THREE) ATTEMPTS. IF YOU ARE UNAVAILABLE FOR ALL THREE ATTEMPTS, WE RESERVE THE RIGHT TO CANCEL THE ORDER. IN SUCH CASES, WE MAY DEDUCT THE SHIPPING AND DELIVERY CHARGES FROM YOUR REFUND.

​​ORDER CONFIRMATION & TRACKING

  • ORDER CONFIRMATION:
    RIGHT AFTER YOU PLACE YOUR ORDER, WE'LL SEND A CONFIRMATION EMAIL TO THE EMAIL ADDRESS YOU PROVIDED. IF YOU DON'T SEE IT WITHIN A FEW MINUTES, PLEASE CHECK YOUR SPAM OR JUNK FOLDER.

  • SHIPPING CONFIRMATION:
    ONCE YOUR ORDER IS PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SECOND EMAIL CONTAINING YOUR SHIPPING CONFIRMATION AND TRACKING NUMBER.

MAKING CHANGES TO YOUR ORDER

ALL ORDERS ARE FINAL ONCE PLACED. WE ARE UNABLE TO MODIFY OR CANCEL AN ORDER AFTER IT HAS BEEN CONFIRMED. PLEASE DOUBLE-CHECK YOUR CART AND SHIPPING INFORMATION BEFORE COMPLETING YOUR PURCHASE.

PRODUCT AVAILABILITY

ON RARE OCCASIONS, AN ITEM MAY BECOME UNAVAILABLE AFTER YOU'VE PLACED YOUR ORDER DUE TO HIGH DEMAND. IF THIS HAPPENS, WE WILL PROMPTLY ISSUE A FULL REFUND FOR THAT ITEM TO YOUR ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER FOR THE AMOUNT INITIALLY PAID. PLEASE ALLOW 5 -10 BUSINESS DAYS FOR THE REFUND TO REFLECT ON YOUR STATEMENT.
 

AS A NOTE, JAYHUES RESERVES THE RIGHT TO REVIEW AND CANCEL ANY ORDER AT ANY TIME.

PRE-ORDERS

ITEMS MARKED AS "PRE-ORDER" WILL BE CHARGED AT THE TIME OF PURCHASE AND ARE EXPECTED TO SHIP AS SOON AS THEY ARRIVE AT OUR FACILITY. LIKE ALL OTHER PURCHASES, PRE-ORDERS CANNOT BE CANCELLED OR MODIFIED ONCE PLACED.

FINAL SALE & PROMOTIONS

ALL ITEMS PURCHASED DURING A SALE OR PROMOTIONAL PERIOD ARE CONSIDERED FINAL SALE. WE DO NOT OFFER PRICE ADJUSTMENTS ON ITEMS YOU HAVE ALREADY PURCHASED IF THEY ARE LATER DISCOUNTED.

LOST OR DAMAGED PACKAGES

ONCE PROOF OF DELIVERY IS CONFIRMED BY THE COURIER, JAYHUES NO LONGER RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN PACKAGES. ALL RISK IS ASSUMED BY THE COURIER, AND ANY CLAIMS SHOULD BE FILED DIRECTLY WITH THEM.

WE'RE HERE TO HELP!

IF YOU HAVE ANY QUESTIONS, OUR CUSTOMER SERVICE TEAM IS READY TO ASSIST YOU.

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