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RETURNS & EXCHANGE POLICY

WE WANT YOU TO LOVE YOUR PURCHASE FROM JAYHUES. IF SOMETHING ISN’T QUITE RIGHT, WE’RE HERE TO HELP. PLEASE READ OUR POLICY BELOW TO UNDERSTAND HOW TO MAKE A RETURN OR EXCHANGE.

To place returns/exchange request click here

OUR POLICY AT A GLANCE

  • RETURN WINDOW:
    YOU HAVE 7 CALENDAR DAYS FROM YOUR DELIVERY DATE TO REQUEST A RETURN OR EXCHANGE.

  • ITEM CONDITION:
    PRODUCTS MUST BE RETURNED UNWORN, IN THE SAME CONDITION YOU RECEIVED THEM, AND WITH ALL ORIGINAL PACKAGING.

  • REFUND METHOD:
    APPROVED REFUNDS ARE TYPICALLY ISSUED AS STORE CREDIT OR GIFT CARD/S. REFUNDS TO THE ORIGINAL PAYMENT METHOD ARE PROCESSED ON A CASE-BY-CASE BASIS AT OUR DISCRETION.

  • ITEMS NOT ELIGIBLE FOR RETURN:
    ALL FINAL SALE ITEMS, PROMOTIONAL OFFERS AND SAMPLE UNITS (WHICH MAY HAVE MINOR IMPERFECTIONS) CANNOT BE RETURNED OR EXCHANGED.

THE RETURN PROCESS

PICK-UP SERVICE:
WE WILL TRY TO ARRANGE A PICK-UP FOR YOUR RETURN PACKAGE. HOWEVER, PLEASE NOTE:

  • WE CAN ONLY OFFER ONE PICK-UP ATTEMPT PER ORDER.

  • THIS SERVICE IS NOT GUARANTEED. IF WE ARE UNABLE TO ARRANGE A PICK-UP IN YOUR AREA, YOU WILL BE RESPONSIBLE FOR SHIPPING THE ITEM BACK TO US.

INSPECTION & PROCESSING:
ONCE WE RECEIVE YOUR RETURN, OUR TEAM WILL CAREFULLY INSPECT THE PRODUCT.

  • WE WILL NOTIFY YOU BY EMAIL ABOUT THE STATUS OF YOUR RETURN AND WHETHER YOU ARE ELIGIBLE FOR A REPLACEMENT OR REFUND.

  • WE AIM TO PROCESS YOUR APPROVED REFUND OR REPLACEMENT AS QUICKLY AS POSSIBLE, TYPICALLY WITHIN 30 DAYS OF OUR CONFIRMATION EMAIL.

IMPORTANT CONDITIONS

  • DEFECTIVE ITEMS:
    IF YOU DISCOVER A DEFECT WITH YOUR PRODUCT, PLEASE EMAIL US AT HELP@JAYHUES.COM WITHIN THE 7-DAY RETURN WINDOW. AS A SMALL BUSINESS, WE CANNOT ACCOMMODATE REQUESTS FOR DEFECTS REPORTED AFTER THIS TIMEFRAME.

  • INELIGIBLE RETURNS:
    ANY PRODUCT RETURNED THAT IS DAMAGED, WORN, OR MISSING ITS ORIGINAL PACKAGING WILL NOT BE ELIGIBLE FOR A REFUND. UNAUTHORIZED RETURNS OR ITEMS THAT DO NOT MEET OUR POLICY WILL BE DISCARDED WITHOUT NOTICE AND MAY RESULT IN FUTURE SERVICE RESTRICTIONS. PLEASE TAKE GOOD CARE OF THE PRODUCTS WHILE THEY ARE IN YOUR POSSESSION.

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